Privacy Policy

1. Who we are

Controller: TutorMe, Matenweg 75B, Enschede 7522LD, Netherlands.

Email: info@tutor-me.nl • Website: www.tutor-me.nl

We provide a platform for students to find tutors and study materials.

2. Data we collect

Data you provide

• Account data: name, email, username, password.
• Profile and communications: messages, inquiries, feedback, referrals.
• Optional: preferences you set in your account.
• Payments (if applicable): handled by payment providers; we do not store full card details.

Data collected automatically

• Usage/log data: pages viewed, actions taken, timestamps, referrers.
• Device/tech data: IP address, identifiers, browser/OS, settings.
• Approximate location: derived from IP where enabled.
• Cookies and similar technologies (see Cookies section).

Data from others

• Referrals or invitations submitted by other users.
• Service providers (e.g., anti-abuse, analytics) as needed to secure and operate the Service.

Google API

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including Limited Use.

3. How we use data

• Provide and maintain the Service; authenticate users; manage accounts.
• Respond to inquiries and send service-related communications.
• Personalize content and improve features and performance.
• Monitor, prevent, and detect fraud, abuse, and security incidents.
• Analytics, reporting, and service quality (de-identified or aggregated where possible).
• Marketing with your consent; you can opt out at any time.
• Comply with legal obligations and enforce our terms.

4. Legal bases (GDPR)

• Contract: to provide the Service you request.
• Consent: e.g., optional communications or certain cookies.
• Legitimate interests: security, improvements, analytics compatible with your rights.
• Legal obligation: compliance, accounting, and regulatory duties.
• Vital interests: preventing harm where applicable.

5. Sharing and disclosures

We do not sell personal data. We may share data with:

• Service providers (hosting, email, analytics, security, payments) under contracts that protect your data.
• Professional advisors (legal, accounting) under confidentiality.
• Authorities when required by law or to protect rights and safety.
• Business transfers in case of merger, acquisition, or asset sale.

6. Cookies and similar technologies

We use cookies and similar technologies for security, preferences, and analytics. You can control cookies via your browser settings. If we publish a Cookie Notice, it will provide details on types, purposes, and retention.

7. Data retention

We retain personal data only as long as necessary for the purposes above, unless a longer period is required or permitted by law. Criteria include account status, legal requirements, and the nature of the data.

8. Security

We use organizational and technical safeguards appropriate to the risk. No method of transmission or storage is 100% secure.

9. International transfers

Where data is transferred outside your region, we rely on lawful transfer mechanisms (e.g., Standard Contractual Clauses) and additional safeguards as required.

10. Children’s data

We do not knowingly collect personal data from children. If you believe a child provided data, contact us to delete it.

11. Automated decision-making

We do not use solely automated decision-making that produces legal or similarly significant effects about you. If this changes, we will update this notice and provide required information.

12. Your rights

Subject to applicable law (e.g., GDPR), you may have rights to access, rectify, erase, restrict, object, data portability, and withdraw consent. You may also complain to your local supervisory authority (e.g., Dutch Data Protection Authority).

Exercising your rights

• Email: info@tutor-me.nl
• Account settings (where available)
• Opt out of marketing via unsubscribe links or by contacting us

13. Changes to this notice

We may update this notice. The “Last updated” date reflects the latest version. Material changes will be communicated where required.

14. Contact us

15. Submit a privacy request

To request access, correction, deletion, or portability of your personal data, or to object or restrict processing, email info@tutor-me.nl. We will respond in accordance with applicable law.